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Reservations Coordinator | Palapas Ventana (La Ventana, Baja California Sur, Mexico)
Palapas Ventana
remuneración:
3,000 MXN / week +Tips + housing + 3 meals/day + annual bonuses
experience level:
mid level
job title:
Reservations Coordinator
tipo de empleo:
tiempo completo
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The Reservations Coordinator is responsible for handling guest bookings and ensuring smooth, consistent communication before and during each stay. This role is ideal for someone highly organized, detail oriented, calm under pressure, and great with guests.
About the Role
The Reservations Coordinator supports the daily operation of the reservations office. This includes managing bookings, communicating with guests, coordinating arrivals and departures, and keeping systems accurate and organized.
This is a hands on position focused on guest service and internal coordination, ensuring that every reservation detail is handled clearly and efficiently.
Core Responsibilities
Manage guest communication via email, phone, text, and WhatsApp
Enter and update reservations accurately in booking systems
Coordinate guest arrivals, departures, and shuttle logistics
Confirm casita readiness prior to arrival, including cleaning status, keys, and notes
Assist with check ins and check outs as needed
Keep reservation records, schedules, and guest details organized and up to date
Follow up on inquiries and pending bookings in a timely manner
Support office organization, including keys, supplies, and daily coordination
Communicate clearly with other departments to ensure smooth guest experiences
Help maintain an organized, responsive, and guest focused reservations process
What Success Looks Like
Fast Responses
Guests receive timely, clear, and helpful communication.
Accurate Bookings
Reservations and guest details are consistently correct and organized.
Smooth Arrivals
Shuttles, rooms, and guest needs are prepared ahead of time.
Strong Coordination
Communication between departments is clear and effective.
Requirements
Strong organizational skills and attention to detail
Excellent written communication
Spanish required
English strongly preferred
Comfortable with WhatsApp, email, Excel, and online systems
Reliable, punctual, and guest focused
Able to manage multiple tasks at once
Calm under pressure with a problem solving mindset
Professional attitude and strong sense of responsibility
Pay and Benefits
3,000 MXN per week
Tips up to 400 USD per month
Housing provided
3 meals per day provided
Relocation assistance possible
Social Security
Christmas bonus
- Solo empresas. Si eres un intermediario, por favor, no contactes al anunciante.